Refund & Delivery Policy

1. Instant Digital Delivery Guarantee

All Healthroot products are 100% digital protocols (PDF ebooks, printable workout cards, interactive meal trackers). Upon completing payment via Razorpay, your digital files are instantly delivered to you in 3 ways:

• Instant Download Screen: Immediate redirect to your secure PDF download link.
• Automated Email: Sent within 30 seconds to the email address provided at checkout.
• WhatsApp Notification: Sent directly to your registered mobile number for easy phone access.

2. 7-Day Money-Back Guarantee

We stand behind the quality of our protocols. If you face technical issues accessing your download, or if the digital guide does not match what was promised, you are eligible for a full refund within 7 days of purchase.

3. How to Request a Refund

To initiate a refund request, simply follow these steps:

1. Send an email to support@healthroot.live with the subject line "Refund Request - Order ID".
2. Include your payment transaction ID or mobile number used during purchase.
3. Our customer care team will verify your transaction and process your refund within 24 to 48 hours.

4. Processing & Timeline

Once approved, refunds are credited back to your original payment method (UPI / Bank Account / Card) via Razorpay. It typically reflects in your bank statement within 3 to 5 business days depending on your bank.